Refund policy


Our Promise to You

At Fibres of Life, we want you to love what you bring home. Every piece is handmade with care, and we stand behind the quality of our work — if something isn't quite right, we're happy to help with an exchange or return under the guidelines below.

Please inspect your order as soon as it arrives, and reach out right away if an item is defective, damaged, or not what you ordered, so we can make it right.

1. Timelines for Returns & Exchanges

  • Standard Returns & Exchanges (Change of Mind): Please initiate within 14 days (2 weeks) of receiving your delivery.

  • Faulty, Damaged, Defective, or Incorrect Items: Please report within 5 days of receiving your delivery.

2. Item Condition Requirements

To be eligible for a standard return or exchange (change of mind):

  • Items must be in their original, unused condition, with all tags attached and in their original packaging.

  • You'll also need your receipt or proof of purchase (your order number works fine).

  • Items returned damaged or altered may not qualify for a full refund.

3. Exceptions / Non-Returnable Items

  • Custom or personalized products (special orders, made-to-request items) cannot be returned. If you have questions about a specific item, just reach out — we're happy to talk it through.

  • Sale items and gift cards cannot be returned.

4. Shipping Costs & Responsibilities

  • Standard Returns & Exchanges (Change of Mind): You're responsible for return shipping to our warehouse, as well as reshipping postage for any exchanged items.

  • Faulty, Defective, or Incorrect Items: We've got you covered — once verified, we'll send a prepaid return shipping label and cover the cost of shipping your replacement.

5. How to Start a Return or Exchange

  1. Email us at fibresoflifeusa@gmail.com with your order number and reason for return.

  2. Faulty, defective, or incorrect items: please attach 2–3 clear photos of the issue. Once reviewed and verified, we'll email you a prepaid return shipping label.

  3. Please wait for our confirmation before sending anything back — items mailed to us without a return request first can't be accepted.

  4. Pack your item securely with tags attached, and send it to the return address provided in our email response.

  5. Once received and inspected at our warehouse, we'll let you know whether your return has been approved.

6. Refunds

  • Once your return is received and inspected, we'll email you to confirm whether it's been approved.

  • If approved, your refund will be automatically issued to your original payment method within 3–5 business days.

  • Please note that it can occasionally take a little extra time for your bank or credit card company to fully process and post the refund on their end.


Questions?

You can always reach us at fibresoflifeusa@gmail.com — we're happy to help with any return, exchange, or refund question.